Kerala Aviation Services Pvt. Ltd, a leading aviation services provider in Kerala, invites online applications for airport ground staff positions in Airlines, Ground Handling Companies, Hospitality, Retail Outlets, Food Courts, and Cargo.

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.

• Handle check-ins and check-outs in a friendly, efficient and courteous manner.

• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

• Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).

• Ensure delivery of packages, mail and messages as needed to guests.

• Be aware of all rates, packages, and special promotions.

• Be familiar with all in house groups.

• Be aware of closed out and restricted dates.

• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.

• Fully understand and be able to operate all relevant aspects of the front desk computer system.

• Focus on his/her role in contributing to guest satisfaction surveys.

• Demonstrate appropriate phone skills.

• Consistently perform above average in the mystery call process.

• Follow up on all wait list reservations.

• Manage suite inventory.

• Complete shift responsibility checklist.

• Keep front office area clean and organized.

Position:  Airport Ground Staff (CSA)

No. of Seats: 516

For Online Application visit official website www.keralaaviationservices.com